Refund Policy
นโยบายการคืนเงิน

English

This policy explains when refunds are available for Serva services (Cloud VPS, Dedicated Servers and managed services) and how to request one. It forms part of our Terms of Service.

All services are pre-paid for the selected billing cycle, and all fees are billed in Thai Baht (THB).

English

Refunds are issued at Serva's discretion, reviewed case by case. We may consider a refund where, for example:

• a charge was made in error or billed more than once for the same service
• the service could not be provisioned or delivered as ordered, and we were unable to resolve it
• a verified, prolonged outage on our side prevented use of the service

English

No refunds will be provided for:

• accounts suspended or terminated for violating our Terms of Service or applicable law
• any month or billing period that has already been billed
• services already consumed prior to cancellation
• data loss caused by the customer, including deleted or unbacked-up data

English

Email support@serva.services from the address registered on your account, and include:

• your account email and the service or invoice number
• the reason for your request and the date the issue occurred
• any relevant screenshots or details

We will review your request and reply by email with the outcome.

English

Approved refunds are paid in Thai Baht (THB), back to the original payment method where possible. Payment gateway and bank processing times may apply.

English

Serva Services (เซอร์วา เซอร์วิสเซส)
367 On Nut Rd, Prawet, Bangkok 10250, Thailand
Email: support@serva.services  ·  Tel: +66 89 624 5442